This article includes functions relating to the management of reassessment and rectification/warranty jobs, including: 

• Booking and cancelling reassessments
• Marking a job for rectification/warranty
• Managing reassessments and workload management
• Managing quotes and invoices relating to rectification/warranty
• Reporting available
• Any automation or filtering rules that may apply 

Reassessments

When selecting a reassessment in Arnie, the following information must be completed in the Edit Repair Details screen: 

• Select 'Reassessment'
• Select Re-Assessment Date
• Select Re-Assessment Reason
• If the repairer differs from the primary repairer; select a Re-Assessment Repairer and the location will appear in the worklist for the alternative location 

Rectification/Warranty job

If the reassessment is to result in a necessary rectification or warranty, the job may be marked as so and managed accordingly. 

To mark a job, the following information must be completed from the Manage Job menu: 

• Select Rectification or Warranty 
• Select Current Repairer or New Repairer
• Select Repairer (if different from original Primary Repairer) 
• Add a free-text reason/comments

To mark a job: 

1. View the job you wish to mark
2. Click 'Manage Job' menu
3. Select Mark as Rectification or Warranty from the menu
4. Complete the necessary fields
5. Click Submit

The job should appear on the necessary worklist for allocation and workload management including reporting.