Email and SMS notifications are automatically sent to claimants to inform them of the progress of their vehicle repair and are triggered by the following actions:
- A repairer is allocated
- The first primary quote is authorised
- A repair authority is issued
- A repair authority is cancelled
1. To resend an SMS/Email navigate to relevant job's View Job screen
2. Scroll down the page and click on the Edit Claimant Information link on the left
3. Click on the SMS/mail customer button
NOTE
Only available if there is a primary authorised quote
How to Email repairers
1. Click Repairers from the side menu
2. From the drop-down select Email Repairers
3. Enter relevant search criteria from options:
- Name
- ABN
- Repairer ID
- Email status
- Recommended
- Repairer type
- Zone
- Repairer status
4. Click Submit to filter repairers
5. Tick the checkbox next to repairers to include or tick Select All
6. Click Email Repairers to add repairer selected to an email message, generated through your default email client (Typically Mail or Microsoft Outlook)
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