Insurer help articles
How-to guides of all features related to claim cycle
Claim lodgement and handling
- Register a job
- Assign an Assessor and Repairer
- Edit repair details
- Completing vehicle details
- Classify damage
- Book a hire car
Repair claims
- Manually creating a quote
- Creating a quote using OCR
- Creating a supplemental quote
- Creating a sublet quote
- Manually creating an invoice
- Adjusting an invoice
Total loss claims
- Total Loss claim - 1. Complete the damage assessment
- Total Loss claim - 2. Begin the Total Loss form
- Total Loss claim - 3. Complete the Total Loss worksheets
- Generate a pre-accident vehicle valuation (PAV) certificate (AutoGrab)
- Personal Property Security Register (PPSR) lookup
- Salvage Integration with Pickles
Assessor mobile
Audit
Recoveries and settlements
Management
Administration
- Authorising quotes and invoices
- People - User Management
- Reset your password
- Change your password
- Troubleshooting password problems
- Overview of People > User management